FAQS - CemEditor
FAQs | Other
Questions and Answers
Q: Where is the help for CemEditor 3 located
A:You can find the CemEditor help here:
Q: I receive the following error message when
installing the software:
unable to register the DLL/OCX:local library
failed; code 1157, one of the library files
needed to run this application cannot be
This problem may also show itself as "User
Canceled" or "Unable to create" message. To
verify this error view (with notepad) the
run.log which is located in c:\Program
Files\cemeditor. If error 3170 is in
the log follow Method 2 (below).
A:This is a windows configuration error
and is not caused by the CemEditor or its
In most cases this problem is due to an old
version of some VB6xx.DLL file (Where xx are two
letters corresponding to some language, for
instance VB6DE.DLL for Dutch, VB6FR.DLL for
FRench, VB6ES.DLL for Spanish, etc.) This files
are located in the "System" or "System32" folder
of Windows, and there are two different methods
to fixing the problem:
- Method 1
- Updating them with a newer version. You
can download here a good version of the
VB6DE.DLL and the VB6ES.DLL (Other languages
should be available on Internet)
- Or simply renaming them as VB6xx.DLL.BAK
(for instance), so that they are no longer
used by the system.
To find the vb6 files simply use windows
explorer and use search with vb6*.dll as
After any of the two above options you
always have to reboot your computer. If
you don't find any VB6xx.DLL file in your
hard disk or the problem is not fixed
using the procedure above, then proceed
with the following steps:
Method 2 (Recommended Method) Download
and install MDAC 2.8 or newer and the latest
service pack of JET 4.0. You can download both
from Microsoft's site at:
Q: What does this message mean when installing
a program. "An access violation occurred
while copying the file".
A:You have an older version of the
installation program. Download a newer version to
correct correct this error.
Q: I want to install the CemEditor on My
Desktop and Lap top. Does your software license
A: You can install the software on the
computer(s) you are going to use it
Q:When importing, the version 2 import utility
is not importing all the data in a particular
A:Update your software with version
Q:Our headstones have several names on them.
How do I enter these in the CemEditor?
A: Enter each individual as a separate
data entry. Keep the stone numbers the same for
all entries on the same stone.
Q: How many characters can a field (text /
entry box) hold?
A:For a summary of the field sizes and
suggested use see
Edit and Add Data in the help files
CemEditor help files.
Q: I cannot view pictures in the CemEditor. It
shows "No Picture." Do the pictures need to be in
a specific place?
A: Yes, the pictures do need to be in a
specific folder Named ALSPWO. The ALSPWO folder
needs to be in the same folder as the database
that you are organizing pictures from. See the
example cemetery on your CD. It may be helpful to
copy the example cemetery to your computer.
Q:Why do I have a publisher number?
A:The publisher number is your license to
publish working cemeteries surveys using our
software. Your Publisher number is included with
the Publish.Tag files when you distribute your
surveys. If you cannot get one of your published
CDs to work be sure to check that you have
included this file
Q:The program will not create a new database
on my computer and it fails to load the Publisher
Registration File. All I receive is an "Action
Cancelled by User" error.
A: Download an update. Versions 1.52 and
forward should not experience this error.
Q:I received an error. What do I do?
A:It is very rare to receive an error
using this program but if you received an error
message from the CemEditor, please contact us at
email@example.com and we will help you.
We offer free support 24/7 all week long. Please
allow up to 24 hours for a response. We normally
respond within 1 to 2 hours during day time
Please include a description of you problem and
send us the error message you received. Tell us
what you were doing when the error occurred and
if you send your telephone number we can contact
by telephone if we are unable to resolve the
error by email.
Q:I received an error #9 when importing. What
do I do?
A:Download the latest update to correct
Q:I received a "Run time error 5 invalid
procedure call" when opening a cemetery database
in the CemViewer
A:First make sure you have opened the
correct database. If you receive this error look
for a database on your CD with the"-P" or
This error occurs when a database that is not
protected is trying to be opened in the
Publish to CD help file.
Download the CemViewer version 1.6.25 update or
later version to prevent this error.